Privacy policy

Privacy Policy

Maudsley Learning (“we”, “our”, “us”) is part of South London and Maudsley NHS Foundation Trust (SLaM). We are committed to protecting your privacy and ensuring that your personal information is handled securely and lawfully.

This Privacy Policy explains what information we collect about you, how we use it, and your rights in relation to it.

This policy applies to all visitors to our website, course delegates, webinar attendees, customers purchasing books or merchandise, and anyone else whose personal data we process.

What Information We Collect

We may collect and process the following types of personal information:

Account details: your name, email address, and password to create and manage your user account.
Booking and payment details: information necessary to enrol you on a course, webinar, or event, or to complete purchases (including billing details).
Communications: your correspondence with us, including enquiries and customer support requests.
Marketing preferences: your opt-in choices and communication history.
Technical and usage data: such as your IP address, browser type, operating system, and website usage patterns (collected via cookies and analytics tools).

We do not collect special category (sensitive) data through the website unless it is explicitly provided by you and necessary for service delivery (e.g., accessibility requirements for training events).

How We Use Your Information

We use your personal data to:

Create and manage your online account.
Process course enrolments, webinar registrations, bookings, and payments.
Provide you with access to events, products, or services you have purchased.
Deliver customer support and respond to enquiries.
Improve the functionality, security, and performance of our website.
Send you service updates relating to your account or bookings.
(Where lawful) provide you with marketing information about our courses, products, and services.

Our Legal Basis for Processing

We rely on the following lawful bases under UK GDPR to process your personal information:

Contract: We need your personal information to provide a service (e.g., to enrol you on a course, webinar, or event, to process your booking or purchase, or to deliver other services you have requested). Note that in English law, ‘contracts’ are not limited to written agreements and may include less formal arrangements between you and Maudsley Learning.
Legitimate Interests: We may process your information to improve our services, ensure website security, and send relevant business-to-business communications.
Consent: Where we rely on consent (e.g., for marketing emails to individuals), you will be asked to provide this at the point of data collection. You can withdraw your consent at any time.

Marketing

Maudsley Learning may use your personal information for marketing purposes in accordance with data protection law.

Opt-in Marketing: If you make contact with us directly or through one of our service providers, you may be asked to opt in to receive marketing communications. This is done at the point where your personal information is first collected.
Soft Opt-in: Where legally permitted, we may send you information about our activities, courses, events, products, or services relevant to you under the ‘soft opt-in’ exception (for example, if you have purchased a similar service from us before).
Business-to-Business Marketing: We may send marketing emails or texts to companies and organisations (“corporate subscribers”) under the lawful basis of ‘legitimate interest’.
Unsubscribing: All marketing communications will include a simple and transparent way to unsubscribe. Any changes you request will be acted upon promptly.

We do not sell or share your personal data with third parties for marketing purposes.

Where Your Data Is Stored

All personal data is securely stored on South London and Maudsley NHS Foundation Trust servers. We apply strict technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Sharing Your Data

We will only share your data where necessary to provide our services or where required by law. This may include:

Payment processors (to complete course and product transactions).
Trusted service providers (such as IT support and email distribution systems).
Video conferencing services (such as Zoom or Microsoft Teams) to deliver webinars, online courses and other online events
Regulatory or legal authorities (where required by law).

All third parties are required to protect your information and only process it on our instructions.

Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality and user experience. Cookies may collect information such as your browsing patterns, but they do not identify you personally.

For more information, please see our Cookies Policy.

How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Specific retention periods are determined by the nature of the data and our statutory obligations.

Your Rights

Under UK GDPR, you have the following rights:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your data (“the right to be forgotten”).
The right to restrict how we process your data.
The right to object to certain types of processing (including direct marketing).
The right to request transfer of your data to another provider (data portability).

To exercise your rights, please contact our Data Protection Team via the Personal Information and Data Protection page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or the way your data is handled, please contact us at: maudsleylearning@slam.nhs.uk

Useful links:

For further information on South London and Maudsley NHS Foundation Trust’s Data Protection and Privacy Policy, please click the link below:
South London and Maudsley NHS Foundation Trust – Privacy Policy