Managing challenging clinical situations for clinical support workers (bands 2-4)
Course information
Date
Course start date is passed
Level
Intermediate
Locations
ORTUS Conference and Events Venue,82-96 Grove Lane, London, SE5 8SN
Length and time
9:00 - 17:00
Course information
Date
Course start date is passed
Level
Intermediate
Locations
ORTUS Conference and Events Venue,82-96 Grove Lane, London, SE5 8SN
Length and time
9:00 - 17:00
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Learning objective
Upon completing this course, participants will:
- Enhance their active listening, problem-solving, and communication skills to effectively navigate challenging clinical situations.
- Develop the confidence and competence to de-escalate tensions and minimize the impact of common triggers and flashpoints in clinical settings.
- Master the art of proficient handover techniques to ensure accurate and efficient information exchange among healthcare professionals.
- Acquire the skills and sensitivity necessary for delivering difficult news to patients and their families.
- Strengthen their ability to collaborate with families and caregivers, fostering a supportive and inclusive healthcare environment.
- Gain a comprehensive understanding of human factors and non-technical skills, enabling them to employ situational awareness and effective leadership within clinical teams for improved patient outcomes.
Course schedule
Target audience
Clinical support workers (bands 2-4)
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Discounted rates are available for group bookings. Please contact us for more information. Maudsley Learning has a full range of courses to meet the needs of your organisation. Most can be delivered to you flexibly and tailored to your requirements.
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We are able to offer custom-made programs, whether digital or face to face, to meet the education and training needs of your organisation in the UK or internationally.
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We value research and knowledge-sharing and will continue to contribute to the literature base on mental health education, addressing important research questions in this exciting field.
