Managing challenging clinical situations for clinical support workers (bands 2-4)

Upon completing this course, participants will:

• Enhance their active listening, problem-solving, and communication skills to effectively navigate challenging clinical situations.
• Develop the confidence and competence to de-escalate tensions and minimize the impact of common triggers and flashpoints in clinical settings.
• Master the art of proficient handover techniques to ensure accurate and efficient information exchange among healthcare professionals.
• Acquire the skills and sensitivity necessary for delivering difficult news to patients and their families.
• Strengthen their ability to collaborate with families and caregivers, fostering a supportive and inclusive healthcare environment.
• Gain a comprehensive understanding of human factors and non-technical skills, enabling them to employ situational awareness and effective leadership within clinical teams for improved patient outcomes.