Managing challenging situations for non-clinical staff in clinical settings

After completing this course those attending will:

• Feel more confident in managing interactions with service users and carers
• Feel more confident when communicating with confused, distressed and agitated service users
• Have an increased understanding of how to manage difficult conversations with other stakeholders.
• Be able to reflect on some of the feelings experienced by servicer users when in contact with our services.
• Be able to identify and reflect on individual interpersonal skills and how they can impact on service user experience.

Thanks to commissioning from HEE, we have been able to provide funded places on this course to increasing numbers of healthcare professionals, extending our mission to make quality mental health training available to all.

There has been variability in attendance on some of our courses, which can impact the quality of delivery and lead to cancellations. We ask that you let us know if you are no longer able to attend a course so that we can offer your place to someone else on the waiting list. In some cases, your line manager may be notified, where we have no record of a cancellation. We understand the immense pressure that you are under in the current working climate and appreciate you taking the time to get in touch: maudsleylearning@slam.nhs.uk.

Please note: For our courses to achieve their set objectives, we require a minimum number of participants to run the course on the day. Should bookings fall below the required number of participants, we may cancel this course.