Managing violence and aggression and improving safe care in acute settings - Lewisham and Greenwich NHS Trust

Course information
Date
Course start date is passed
Length and time
9:00 - 17:00
Course information
Date
Course start date is passed
Length and time
9:00 - 17:00
Course description

Managing violence and aggression and improving safe care in acute settings, previously known as Reducing Restraint and Improving Safe Practice in Acute Care (Simulation), is part of a two-day course that includes a theory-based workshop on one day and a simulation-based session on the other. Participants are required to book both days separately – one for the workshop and one for the simulation day.

You can book your theory-based workshop day from this link

The course is designed to enhance the mental health crisis pathway within acute trust settings. It is tailored for ward clinical staff, allied health professionals, and ward security personnel involved in managing incidents of violence and aggression. This program is ideal for professionals seeking to develop their skills and knowledge in reducing restrictive practices in acute settings.

Course programme

Trust support structures, policies, and resources will be clearly outlined, exploring the management and leadership qualities required for those in such roles.

On day one of the workshop, it will be a classroom-based education covering causes of aggression, risk assessment and management of the same, patient safety, common mental health diagnoses, symptoms, and behavior, as well as addressing stigma and physical health outcomes for patients with Serious Mental Illness.

On day two, the simulation day will involve a series of simulated scenarios using actors as patients. Debriefing models will be employed to assist participants in learning positively and constructively from the experience.

Learning objectives
  • Be able to describe the roles and responsibilities of the nurses and security staff when managing incidents in a hospital setting.
  • Have increased awareness and knowledge of a range of interpersonal skills in relation to de-escalation.
  • Feel more confident when working with mental health presentations in acute settings.
  • Understand the role of good quality communication when working with these patients.
  • Be more confident to assess and manage anger and frustration when exhibited by any patient.
  • Have a greater understanding of the stigma faced by patients with Mental health diagnoses.
  • Better understand the role of human factors or non-technical skills, e.g., situational awareness, leadership, team working, in psychiatric emergencies.
  • Demonstrate increased confidence in managing common clinical incidents
  • Demonstrate improved inter-disciplinary working.
  • Be able to use a systematic approach to assess and manage aggression and violence in medical settings.


Course schedule

Target audience
ward clinical staff, allied health professionals, and ward security personnel tasked with handling incidents of violence and aggression, this program is ideal for professionals aiming to develop skills and knowledge pertinent to reducing restrictive practices in acute settings.
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