Managing violence and aggression and improving safe care in acute settings - Lewisham and Greenwich NHS Trust

Trust support structures, policies, and resources will be clearly outlined, exploring the management and leadership qualities required for those in such roles.

On day one of the workshop, it will be a classroom-based education covering causes of aggression, risk assessment and management of the same, patient safety, common mental health diagnoses, symptoms, and behavior, as well as addressing stigma and physical health outcomes for patients with Serious Mental Illness.

On day two, the simulation day will involve a series of simulated scenarios using actors as patients. Debriefing models will be employed to assist participants in learning positively and constructively from the experience.

• Be able to describe the roles and responsibilities of the nurses and security staff when managing incidents in a hospital setting.
• Have increased awareness and knowledge of a range of interpersonal skills in relation to de-escalation.
• Feel more confident when working with mental health presentations in acute settings.
• Understand the role of good quality communication when working with these patients.
• Be more confident to assess and manage anger and frustration when exhibited by any patient.
• Have a greater understanding of the stigma faced by patients with Mental health diagnoses.
• Better understand the role of human factors or non-technical skills, e.g., situational awareness, leadership, team working, in psychiatric emergencies.
• Demonstrate increased confidence in managing common clinical incidents
• Demonstrate improved inter-disciplinary working.
• Be able to use a systematic approach to assess and manage aggression and violence in medical settings.